mobile app development

Are You Building An On-Demand Delivery App in 2021? Here Is The Guide

On-demand delivery app holds the future of the marketplace

On-Demand Delivery App

In the last one decade, the on-demand economy is booming like anything, and now on-demand delivery apps like Uber for X, Airbnb, and Postmates are the next best thing in the industry. The online shopping is pushing the significance of such apps to unprecedented heights. Also, due to the increased demand and competition in this industry, these types of apps are going to hold the industry for a longer time.

One thing is crystal clear in reference to the on-demand delivery app; the product delivery is swift and convenient and embracing such a service will only take you forward. Few examples of it include courier services, goods delivery, furniture transport, food delivery and more.

When every other company is going through the one or the other crunch, the on-demand delivery apps are making it big day by day. So, it becomes quite significant for us to understand what exactly is pumping these apps.

app delivery system

I will be taking you through every prospect of the on-demand delivery app that will come handy to you if you are thinking of opting for some similar business plans. From its advantages to notable features, I will be covering everything.

Before starting off, let’s discuss the methods a business can pertain to the on-demand delivery model:

  • Collaborating with third-party delivery provider: If you don’t wish to invest in building your own app, you can simply club with some existing on-demand delivery app service provider to sell your products in the market. But note, it will be the other company’s user base that the people will know. Though you will be saving on developing your own delivery program. Further, the cost of the collaboration will depend upon the company to company. Thus, weigh your options smartly before jumping into it.

  • By developing a dedicated app: If you are wary of collaborating with third-party companies, you can get your own business app. It will give you the control over all the operations involved. These type of apps work best for the businesses which are in continual demand.

How To Build An On-Demand Delivery App?

It consists of three key ingredients. An app for customer engagement, other for courier services, and another one for the administrative operations. Let’s take them one by one:

how to build

Customer Engagement App

  • Sign-up: Every app requires authentication before getting started. You can do it in various ways. Some apps may require your social account details, some will work with your email, and some will log in with a phone number.

  • Placing orders: After selecting the service or product you want to get, the user will look for price and availability. Once fixed, the app will require the user to enter his name, address, nearest landmark, alternate number and preferred delivery time.

  • Finding the best route: Based on the address given, the app will look out for the nearest courier service, so that there should not be any hindrance while delivery.

  • Tracking: The app will also track the order from its packing to the final delivery. It will include product dispatch, route of the courier, and the estimated time of delivery. It will help the customer to keep track of his product, and in case, the customer wants to cancel the order, he can do it easily.

  • Notifications: Through notifications, the customer is regularly intimidated of the order status. It gives a sense of personal engagement.

  • Payments: Today, the companies offer various payment options to make it easy for the customer. The customer can pay while placing the order and also, during the time of delivery. The different payment methods include card payment, mobile payment gateways, COD or cash on delivery, NFC payment methods and a few more.

  • Feedback and rating: Once the product is received, the customer tends to give the feedback and rating for the product. So, positive feedback on the app will only help the company to grow.

Don’t forget to offer tempting discounts and offers. It will make the customer spend more time on your services.

Courier Service

The courier service plays a significant role in the delivery of the services and products. Therefore, only the reliable and certified courier service providers should only be roped in for the delivery services. It will help in implementing an alternate way of tracking the order.

courier service

  • Order status: The courier company can review orders from the beginning to the end. Thus the courier service will be in a better state to accept the best suitable orders.

  • Client communication: The courier service can directly connect with the customer and as well as the service provider.

  • Feedback and rating: The customer should also be able to rate the courier service other than the service provider. It will help the other people in picking the best ones.

The courier service companies can also ask for tips to make their service better.

Administrative Operations

It includes the back-end workable.

  • Customer and courier profiles database

  • Customer engagement module

  • Payment module

  • Analytical data

How To Grow The User Base?

After making up your mind about trading your services through an app, you need to grow your presence in the marketplace. Following are the techniques which will help you to gather enough user base for your business model.

how to use delivery application

  • Start smartly: Every start-up doesn’t have huge funds to give a push to their campaigns and marketing strategies. So, it makes sense if the company starts from the ground level and infuse a good enough amount initially. If the business model gets going, more funds can be pumped later. Also, the local market will give a great deal of ideal how the services are going to perform in the longer run.

  • Advertise and advertise: It’s the basic. Before launching any product, the company needs to promote their services or product on the market. So that, people should already have a fair idea what is coming in the market, and it will also lessen the time of BEP or break-even point. In the age of PR agencies, advertising is not a big deal, the company just have to pay money, and the rest will be taken care of by the PR agency.

  • Finding local partners: Without the help of local partners, it will become tough for a new company to make it presence. It will further help the company to grow faster and expand their reach to the untapped markets. Later on, the company can move on to collaborate with retailers working at the national or international levels.

Retaining customers

The story doesn’t end here. Here comes the most challenging task, that is of holding on to the customers with whom the company is engaged directly or indirectly. Reliability plays a crucial role in retaining the customers, and it comes from the sincere efforts.

retaining customers

Initially, it’s hard to make your presence in the market. So, if the company do well and gather some customer, hold on with them. The reports suggest that customer are very company loyal; once they make their belief in a company, they are going to follow it for long. Thus, the companies should look to take advantage of this fact and bind the customer by offering impeccable services, coupled with discounts and deals.

Know what factors can help in retaining the customers:

  • Customer support: The customer will not always be contended with the services of the company. Therefore, it makes sense to develop a robust customer support apparatus, where the customer can connect easily and voice his concerns. Adding the customer support to the app directly will be quite beneficial over here.

  • Customer rating: If the company really wants to go big, let the customer rate the services on your app. It will apprise the company about their actual standing in the market. And on the basis of rating, the company can customize the services better.

  • Enticing discounts: Among hundreds of competition, the company needs to stand out. Thus an app that will offer special deals and discounts will get the maximum attention. To engage the customer more on the app, the company can offer extra loyalty points, which the customer can use to purchase future products or services.

Benefits of on-demand delivery apps

The on-demand app is in great demand due to its advantages over other means of services. The foremost thing that such apps bring with them is the speed and convenience. The other notable perks of on-demand services are as follows:

  • Swift: Being a customer, you just have to pick up your device and select your product. After placing an order, it takes maximum a day to get on to it.

  • Low cost: The best part of the on-demand apps are their low price services due to the involvement of their own fleet of transport and the workforce.

  • Convenient: Nowadays, everyone is quite familiar with the mobile devices. So, to place an order from the app is not complicated at all. Moreover, it saves the customer time and efforts by placing an order like this.

  • Transparency: The apps offers transparency from the time of placing the order to the delivery. The push notification is another tool which helps the customer to stay aware of their order from time to time.

benefits of on demand delivery app

The Closing Thoughts

So, it was all about the on-demand delivery app. Due to its ease of use and comfort, the business houses are going for it. Ultimately, it will hold the true potential to impact the marketing strategies of any company in the future.

If we talk about the cost of developing an on-demand delivery app, it goes the same as that of a regular app. The final cost of the app will fairly depend upon the features and functionality you will add in that app.

Next time when you will think about going out with a plan for your next start-up, do consider such an app. Do let me know, what you think about it.

Also read: How 'On-Demand Economy' is impacting Business World

Aparna <span>Growth Strategist</span>
Written By
Aparna Growth Strategist

Aparna is a growth specialist with handsful knowledge in business development. She values marketing as key a driver for sales, keeping up with the latest in the Mobile App industry. Her getting things done attitude makes her a magnet for the trickiest of tasks. In free times, which are few and far between, you can catch up with her at a game of Fussball.

Want To Hire The Best Service Provider?
MobileAppDaily will help you explore the best service providers depending on your vision, budget, project requirements and industry. Get in touch and create a list of best-suited companies for your needs.
mobile app development

Why Are Android Launchers Becoming Less Popular in 2021?

4 min read  

The Android operating system is deemed to be the most used mobile operating systems. Part of the reason for the popularity of Android is due to the endless amounts of customization it provides to the user. A part of the customizability of Android is Android Launchers.What is An Android Launcher?

mobile app development

Which One To Choose in 2021: Mobile App Vs Mobile Website?

4 min read  

Mobile Websites or Mobile Applications...which one is the better?This question is the same question that has haunted every entrepreneur and business owner who wants to digitize their work with the help of a great medium. But to choose between creating a mobile website or developing a mobile appl

mobile app development

10 Best Node.JS Frameworks To Try in 2021

4 min read  

For the past few years, many programming languages and interpreters came into existence. They all had their strengths and features to make the app or web development process convenient. However, JavaScript’s popularity remained strong and kept growing due to the reason that it's easy to pr

mobile app development

React Vs Angular: An In-depth Comparison Between Two Robust Frameworks in 2021

4 min read  

What should I choose, React or Angular? Both of these frameworks have a lot to offer but the question is how you get to know which one is the best for your upcoming project. You might be a programming newbie trying to get started with a trending JavaScript development platform, a freelance

MAD Originals
MAD Originals

Cut to the chase content that’s credible, insightful & actionable.

Get the latest mashup of the App Industry Exclusively Inboxed

  • PRODUCTS
  • SERVICES
  • BOTH
Join our expansive network, build connections and expand your brand presence.