Rankings Updated : December, 2025

Top Customer Service Outsourcing Companies

Rankings Updated : December, 2025

4.9 (Average Rating)
How do we feature companies?

Ever wondered what the secret sauce is behind those brands that just seem to 'get' you? Hint: it's stellar customer service. However, not everyone can handle it in-house. That is where the magic of outsourcing steps in. In this directory, we've rounded up the top customer service outsourcing companies that are masters at making customer satisfaction look easy. You can also explore more such directories like Nearshore Software Development Companies and Offshore Software Development Companies For all your other needs.

List of Top Customer Service Outsourcing Companies

62 Companies

SprigStack

Transform your ideas into reality with Sprigstack
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About

Sprigstack is a leading provider of professional website development services, with an experienced team of developers who prioritize using the most appropriate technologies for their client's specific requirements. Sprigstack caters to businesse... [View SprigStack profile ]

Service Line
5% CRM Consulting And SI 20% Custom Software Development 20% Web Development 20% Mobile App Development 10% E-Commerce Development 10% Web Design 5% ERP Consulting And SI 5% UX/UI Design 5% Search Engine Optimization
  • 5% CRM Consulting And SI
CRM Consulting And SI
20% Customer service 50% AWS Security 10% Marketing automation 10% Sales automation 10% Social CRM
  • 20% Customer service
10-50
Employee Size
$5,000+
Min. Project Size
$25 - $49 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Indianapolis, Indiana, United States
Company Location

Tart Labs

Technology as an Art
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Key Clients:
  • AB-InBev
  • NUS
  • ArcherReview
  • Coracle.de
  • All-Okay Germany
About

Tart Labs is a forward-thinking technology company dedicated to building cutting-edge digital solutions that empower businesses worldwide. We specialize in creating scalable, high-performance applications that drive efficiency, innovation, and g... [View Tart Labs profile ]

Service Line
5% CRM Consulting And SI 10% IT Staff Augmentation 5% Application Testing 5% Product Design 5% BI & Big Data Consulting & SI 5% Cloud Consulting & SI 5% ERP Consulting And SI 5% Robotics Process Automation 5% Application Management & Support 5% Artificial Intelligence 5% Custom Software Development 5% Blockchain 5% Enterprise App Modernization 5% IoT Development 5% AR/VR Development 5% E-Commerce Development 5% Wearable App Development 5% Mobile App Development 5% Web Development
  • 5% CRM Consulting And SI
CRM Consulting And SI
20% Customer service 25% Sales automation 20% AWS Security 20% Marketing automation 15% Social CRM
  • 20% Customer service
10-50
Employee Size
$1,000+
Min. Project Size
< $25 / hr
Rate Per Hour
6 Portfolios
Company Portfolios
Coimbatore, Tamil Nadu, India
Company Location

3Orbitsolutions

Top IT & Software Development Company
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About

3orbitsolutions is a trusted IT services and digital transformation company delivering innovative, scalable, and results-driven technology solutions to businesses worldwide. With operations in the UAE and Malaysia, we serve clients across variou... [View 3Orbitsolutions profile ]

Service Line
5% CRM Consulting And SI 15% Digital Marketing 15% Web Design 15% Custom Software Development 15% Mobile App Development 10% Branding 10% IT Strategy Consulting 10% IT Managed Services 5% ERP Consulting And SI
  • 5% CRM Consulting And SI
CRM Consulting And SI
20% Customer service 30% Marketing automation 20% Sales automation 20% Social CRM 10% AWS Security
  • 20% Customer service
10-50
Employee Size
$10,000+
Min. Project Size
$25 - $49 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Pittsburgh, Pennsylvania, United States
Company Location

MagnusMinds IT Solution

Beyond Coding, Beyond Expectations.
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About

MagnusMinds is your premier destination for comprehensive AI Development, Web Development, Advanced Database Solutions, Cloud Integration, ETL Data Transformation, Database Administration, SSIS, SSRS, Power Apps, Power BI, and DevOps Development... [View MagnusMinds IT Solution profile ]

Service Line
5% CRM Consulting And SI 5% Enterprise App Modernization 5% Social Media Marketing 5% Web Design 5% UX/UI Design 5% IT Staff Augmentation 5% IT Managed Services 5% ERP Consulting And SI 5% Cloud Consulting & SI 5% BI & Big Data Consulting & SI 5% IT Strategy Consulting 5% Custom Software Development 5% Application Management & Support 5% Application Testing 5% Artificial Intelligence 5% IoT Development 5% AR/VR Development 5% E-Commerce Development 5% Mobile App Development 5% Web Development
  • 5% CRM Consulting And SI
CRM Consulting And SI
20% Customer service 20% AWS Security 20% Marketing automation 20% Sales automation 20% Social CRM
  • 20% Customer service
10-50
Employee Size
$1,000+
Min. Project Size
$25 - $49 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Ahmedabad, Gujarat, India
Company Location

Skylane Solutions

We Don’t Just Market, We Build Brands
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About

At Skylane Solutions, we help businesses grow smarter, faster, and stronger with data-driven digital marketing strategies. From startups to established brands, we provide tailored solutions that generate real results — more traffic, more leads... [View Skylane Solutions profile ]

Service Line
5% CRM Consulting And SI 10% Advertising 10% Web Design 10% Cybersecurity 5% Marketing Strategy 5% Public Relations 5% Branding 5% UX/UI Design 5% Web Development 5% Blockchain 5% Custom Software Development 5% Mobile App Development 5% IoT Development 5% E-Commerce Development 5% IT Managed Services 5% BI & Big Data Consulting & SI 5% IT Strategy Consulting
  • 5% CRM Consulting And SI
CRM Consulting And SI
20% Customer service 20% AWS Security 20% Marketing automation 20% Sales automation 20% Social CRM
  • 20% Customer service
10-50
Employee Size
Undisclosed
Min. Project Size
< $25 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Sherman Oaks, California, United States
Company Location

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Halfnine

You have a vision. Together, let’s make it happen.
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About

At Halfnine, we provide strategic IT services and innovative software solutions. Our US-based team works closely with clients to understand their needs and deliver success. Our approach is ROI-driven, focusing on clear goals and measurable va... [View Halfnine profile ]

Service Line
10% CRM Consulting And SI 15% Custom Software Development 10% IT Strategy Consulting 10% Cloud Consulting & SI 10% IT Managed Services 10% IT Staff Augmentation 10% Cybersecurity 5% Web Development 5% Wearable App Development 5% Mobile App Development 5% E-Commerce Development 5% AR/VR Development 5% IoT Development 5% Artificial Intelligence 5% Application Management & Support 5% Enterprise App Modernization 5% Application Testing
  • 10% CRM Consulting And SI
CRM Consulting And SI
20% Customer service 40% AWS Security 20% Marketing automation 20% Sales automation
  • 20% Customer service
2-9
Employee Size
$1,000+
Min. Project Size
$25 - $49 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Orlando, Florida, United States
Company Location

Perigeon Software Private Limited

Create Possibilities with Salesforce, Data and AI
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About

We're the technology artisans that craft creative and technically complex solutions for highly dynamic requirements. intforce always focus on quality that fulfills your expected IT needs.We ensure our clients get best returns on their investment... [View Perigeon Software Private Limited profile ]

Service Line
20% CRM Consulting And SI 20% E-Commerce Development 20% Mobile App Development 20% Web Development 20% Cloud Consulting & SI
  • 20% CRM Consulting And SI
CRM Consulting And SI
15% Customer service 30% Marketing automation 25% AWS Security 15% Sales automation 15% Social CRM
  • 15% Customer service
10-50
Employee Size
$10,000+
Min. Project Size
$25 - $49 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Ahmedabad, Gujarat, India
Company Location

Lucenta Solutions

Best web development company in USA
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About

Lucenta Solutions is a leading technology solutions service provider, driven by innovation and a dynamic technical prowess. Passionate about delivering tangible results, we excel in providing cutting-edge, customized business solutions tailored ... [View Lucenta Solutions profile ]

Service Line
5% CRM Consulting And SI 15% E-Commerce Development 15% IoT Development 15% Custom Software Development 15% Web Design 10% ERP Consulting And SI 10% Mobile App Development 10% Web Development 5% IT Strategy Consulting
  • 5% CRM Consulting And SI
CRM Consulting And SI
15% Customer service 25% Marketing automation 25% Sales automation 20% AWS Security 15% Social CRM
  • 15% Customer service
10-50
Employee Size
$1,000+
Min. Project Size
< $25 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Jaipur, Rajasthan, India
Company Location

Abservetech

Abservetech Private Limited
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About

Abservetech is a trusted IT company that builds easy-to-use websites, mobile apps, and custom clone scripts for businesses around the world. We focus on creating simple, effective, and reliable software solutions that fit your needs. Whether you... [View Abservetech profile ]

Service Line
5% CRM Consulting And SI 10% E-Commerce Development 10% Web Development 5% UX/UI Design 5% Product Marketing 5% Direct Marketing 5% Branding 5% Advertising 5% Logo 5% Product Design 5% Graphic Design 5% Web Design 5% IT Managed Services 5% IT Strategy Consulting 5% Wearable App Development 5% Application Management & Support 5% Custom Software Development 5% Mobile App Development
  • 5% CRM Consulting And SI
CRM Consulting And SI
15% Customer service 45% Social CRM 20% Sales automation 15% Marketing automation 5% AWS Security
  • 15% Customer service
10-50
Employee Size
$5,000+
Min. Project Size
$50 - $99 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Madurai, Tamil Nadu, India
Company Location

Kerdos Infrasoft Private Limited

TOP RATED
Building the Future ofInfrastructure Software
5.0 (1 reviews)
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About

Kerdos Infrasoft Private Limited is a Bengaluru-based technology company founded in December 2023, recognized under India’s Startup India initiative. It specializes in cutting-edge solutions in artificial intelligence, blockchain, and custom s... [View Kerdos Infrasoft Private Limited profile ]

Service Line
5% CRM Consulting And SI 15% Custom Software Development 10% IoT Development 10% Enterprise App Modernization 10% Robotics Process Automation 5% Market Research 5% UX/UI Design 5% Product Design 5% IT Strategy Consulting 5% BI & Big Data Consulting & SI 5% Cloud Consulting & SI 5% ECM Consulting And SI 5% ERP Consulting And SI 5% IT Managed Services 5% Unified Communications Consulting & SI
  • 5% CRM Consulting And SI
CRM Consulting And SI
15% Customer service 30% Sales automation 20% AWS Security 20% Social CRM 15% Marketing automation
  • 15% Customer service
2-9
Employee Size
$2,50,000+
Min. Project Size
$150 - $199 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Bengaluru, Karnataka, India
Company Location

Paradox Marketing

Web Development And Search Engine Marketing
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About

Paradox Marketing manages our client's online assets and makes sure that your business and digital marketing strategy are well aligned. We take proactive and strategic action on ensuring your site is meeting it's best potential within Google sea... [View Paradox Marketing profile ]

Service Line
15% CRM Consulting And SI 15% Web Design 15% Content Marketing 15% Search Engine Optimization 10% UX/UI Design 10% Social Media Marketing 10% Pay Per Click 10% Digital Marketing
  • 15% CRM Consulting And SI
CRM Consulting And SI
10% Customer service 60% Marketing automation 20% Sales automation 5% AWS Security 5% Social CRM
  • 10% Customer service
2-9
Employee Size
$1,000+
Min. Project Size
$25 - $49 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Tampa, Florida, United States
Company Location

Touchstone Infotech

Comprehensive Solutions for All Your Digital Business Needs
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About

At Touchstone Infotech, we stand as your comprehensive solution provider for all your business’s digital requirements. With a remarkable presence as an award-winning company in New Delhi, we pride ourselves on our ability to cater to a diverse... [View Touchstone Infotech profile ]

Service Line
5% CRM Consulting And SI 20% Search Engine Optimization 20% Digital Marketing 10% Advertising 10% Pay Per Click 10% IT Strategy Consulting 5% Marketing Strategy 5% Branding 5% Market Research 5% Social Media Marketing 5% Web Design
  • 5% CRM Consulting And SI
CRM Consulting And SI
10% Customer service 35% Marketing automation 25% Sales automation 20% Social CRM 10% AWS Security
  • 10% Customer service
10-50
Employee Size
$1,000+
Min. Project Size
$25 - $49 / hr
Rate Per Hour
0 Portfolios
Company Portfolios
Delhi, India
Company Location

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How does MobileAppDaily choose these Top Customer Service Outsourcing Companies?

MobileAppDaily takes an eagle-eye view while assessing these companies for each list (including this one). Several factors are considered that reflect the competency of a company. Some of them are:

Customer-Centric Approach

We start by looking for companies that put the customer at the heart of everything they do. Are they just solving problems, or are they creating memorable experiences? We focus on those who don’t just handle issues but build relationships because treating each customer like they’re more than just a ticket number is important. However, this approach can lead to greater loyalty and satisfaction. Although some companies try, few truly understand the value of personal connection in service.

Expertise Across Channels

Today’s customer service is more than just phone support; it’s omnichannel. We dig into each company’s capabilities across chat, email, social media, and even AI-driven platforms. We want to see that they can deliver a seamless experience no matter where the customer shows up.

Flexibility and Scalability

Businesses evolve, and so do their customer service needs. We look for firms that can scale up when your business booms or adapt when you pivot. The best companies have the infrastructure to handle peak times without breaking a sweat and can adjust their services to fit unique requirements.

Response Time and Efficiency

Speed matters, especially in customer service. We consider how quickly these top customer service outsourcing companies can resolve issues and how efficiently they handle each interaction. Fast, accurate responses are key, but what truly sets the best apart is their ability to resolve issues on the first contact.

Cultural Fit and Training

Great customer service outsourcing goes beyond scripts. It’s about understanding a brand’s culture, voice, and values. We prioritize companies that include customer support guides and invest in training their agents to truly embody the client's brand, making every interaction feel personal and authentic.

Client Feedback and Case Studies

We don’t just take a company’s word for it—we listen to their clients. Reviews, testimonials, and case studies play a significant role in our evaluation. We dig into real-world examples of how these companies have turned challenging situations into positive customer experiences.

Innovation in Technology

Finally, we look for firms that use the latest tech (like AI, automation, or advanced analytics) to enhance service. These top customer service outsourcing companies should be using technology to improve efficiency. However, they must also predict customer needs and proactively enhance experience. Although it may seem challenging, this can lead to better outcomes. Because of this, businesses need to stay updated with trends but not forget the core values of customer satisfaction.

Frequently Asked Questions

faq-banner

How do customer support outsourcing companies improve service quality?

Customer support outsourcing companies are specialists in their field, using trained professionals and advanced technologies. This helps the agencies elevate the quality of service. Moreover, they offer things like:

  • Structured training
  • Robust quality checks
  • Constant performance monitoring, etc.

With their experience across industries, they bring proven strategies to manage customer interactions more efficiently. Thus, leading to faster resolution times and increased customer satisfaction, all without the headaches of managing it in-house.

How do best customer service outsourcing companies handle data security?

Customer care outsourcing companies take data security very seriously. Most reputable firms comply with international standards like GDPR and PCI-DSS. They implement strict protocols to protect sensitive customer information. They use encrypted communication channels, conduct regular audits, and have disaster recovery plans in place. Choosing top customer service outsourcing companies with strong data protection measures ensures that your customer data remains secure and that you maintain customer trust.

Are customer support outsourcing services cost-effective for small businesses?

Yes, outsourcing customer service can be a game-changer for small businesses looking to reduce overheads. These services allow companies to convert fixed costs into variable ones. This means you pay only for what you use. It also makes it easier to scale up or down based on demand. That too, without investing in expensive infrastructure or hiring costs. For startups and growing businesses, it’s a smart way to maximize ROI while keeping budgets in check.

What types of customer service tasks can I outsource?

When you outsource customer service, you’re not just limited to call handling. Top customer service outsourcing companies offer a range of customer service outsourcing services. This includes:

  • Live chat
  • Email support
  • Social media engagement
  • Technical support and more

Many customer support outsourcing companies also provide multilingual support. This can be a great option if you have a global audience. The key is to focus on tasks that will benefit most from specialized skills and round-the-clock availability.

What’s the difference between offshore, nearshore, and onshore customer service outsourcing companies?

  • Offshore outsourcing companies are those that have customer service teams based in a different country. It is often chosen for cost-effectiveness.
  • Nearshore outsourcing companies handle customer service from nearby countries. They are usually located within the same time zone, offering a balance between cost and convenience.
  • Onshore outsourcing involves partnering with customer support outsourcing companies within your own country. This ensures greater cultural alignment and easier communication.

Each option has its own benefits depending on your business needs.

Can outsourcing customer service improve my company's scalability?

For sure! One major benefit (of outsourcing customer service) is the flexibility to scale up or down quickly. During peak seasons (or when launching new products), top customer service outsourcing companies can handle increased workloads without hiring or training additional staff.

This level of adaptability allows you to respond to business growth or market changes without compromising the quality of customer interactions. However, some may worry about the potential downsides. Although there are challenges, the advantages often outweigh them (because of the efficiency gained).

How do customer support outsourcing services measure performance?

Performance metrics are crucial for customer support outsourcing services to ensure they meet your expectations. Top customer service outsourcing companies typically use Key Performance Indicators (KPIs) like:

  • Response time
  • Resolution rate
  • Customer satisfaction (CSAT)
  • Net Promoter Score (NPS)

These indicators helps gauge effectiveness of the team. Regular reports and transparent communication keep you in the loop. Thus helping you assess how well your outsourced team aligns with your customer service goals and business objectives.

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