Shares of the e-commerce giant drop 3.8% as point-of-sale system failures disrupt retailers on the peak shopping day.
Shopify stock took a 3.8% dive on Monday after the e-commerce platform reported widespread outages that affected some of its merchants on Cyber Monday. The glitch caused difficulties for retailers attempting to access their point-of-sale (POS) systems.
Shares dropped to $152.59, though it's worth noting the company's still up 43% on the year, so this isn't exactly a catastrophe. But the timing stings.
For retailers, peak shopping days leave zero margin for error. Merchants relying on Shopify couldn't afford to turn away customers with system failures—not on a day when every transaction counts. Industry analysts point out that even a few hours of downtime during high-traffic events can rack up millions in lost revenue. With hundreds of thousands of stores running on the platform worldwide, a partial outage sends shockwaves across the retail ecosystem fast.
Shopify says most services are back up and running, but the incident is already raising some uncomfortable questions about platform reliability when the stakes are highest. And that stock dip? It's a pretty clear signal that investors don't love uncertainty—especially not during the holiday rush.
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