The project involved the design and implementation of a fully customized AI chatbot and virtual agent solution to transform customer support operations. The primary goal was to enhance customer engagement by providing real-time, accurate, and consistent responses to routine queries while reducing the workload of live support agents. ... see more

Their ability to translate complex technology into real business results was exceptional. The AI agent now resolves around 60% of repetitive queries with high accuracy, while unique cases are seamlessly routed to our Huawei IPCC system for human assistance. This integration has significantly improved customer satisfaction and reduced our support team’s workload.

Given the complexity of the project, some timelines were slightly extended during the ML model fine-tuning phase, but the team maintained full transparency and delivered measurable results.

Empire Limousine provides premium chauffeur services, managing a high-end fleet for corporate clients and private travelers across multiple cities in the U.S. As our business grew, operational inefficiencies became a major challenge, manual dispatching, lack of real-time vehicle tracking, and unpredictable maintenance cycles were slowing operations and increasing costs. We needed an automated, data-driven solution to streamline dispatching, gain real-time visibility, and enhance the overall customer experience.

We onboarded Bravado Solutions to streamline our operations and overcome growing inefficiencies. Their team implemented an IoT-driven fleet management platform that automated dispatching, introduced predictive maintenance, and simplified our customer booking process. ... see more

We are very satisfied with the collaboration and final product. However, we faced some challenges during initial IoT device connectivity testing phase due to their remote setup, but they adapted quickly and resolved the issues efficiently.

Our goal was to build a custom learning management system that supports doctors in compliance training and helps them adapt to U.S. healthcare practices, while also integrating with our HRMS to automate manual administrative tasks.

Working with Bravado Solutions has been an outstanding experience. ... see more

I appreciated their strong communication and coordination, though at times there were more calls than necessary.

Bravado Solutions transformed the client's warehouse operations with a scalable, automated system. The team delivered on time, kept the project on track, and was responsive to the client's requests. Their strong technical expertise, problem-solving abilities, and project management stood out.

Bravado Solutions successfully delivered a fully compliant, reliable platform that has improved training completion rates, and reduced manual HR and training management tasks. The team delivered every milestone on time, and their results-driven approach was crucial to the project's success.

We partnered with Bravado Solutions to build a real-time inventory and warehouse management system. From the beginning, their team impressed us with their technical expertise and strong project management. They took time to understand our processes and designed a tailored solution that automated manual workflows and connected effortlessly with our supplier platforms.The system gave us real-time visibility into inventory levels, smarter replenishment, and clear dashboards that helped our team make faster, more informed decisions. Since going live, our inventory accuracy has increased to over 90%, stock-outs have dropped by 80%, and order fulfillment is significantly faster. Our warehouse operations became more efficient, allowing us to scale without increasing costs.The team bridged the gap between IT and business and created real business value for us. Their work has given us the flexibility, and confidence to expand our operations efficiently. We highly recommend them to any organization seeking to optimize retail and warehouse logistics.  

Bravado Solutions transformed the client's outdated real estate site into a dynamic, MLS-integrated platform. The team ensured 99% listing data accuracy and 30-40% qualified lead generation. Moreover, they increased user engagement by 35% and delivered the project on time.

We partnered with Bravado Solutions to modernize our medical billing and RCM system, and they delivered beyond expectations. They built a reliable HIPAA compliant cloud platform on AWS cloud, migrated our legacy data to cloud, and integrated with our EHR system. Their solution automated insurance checks, claims processing, and denial management, reducing claim denials by 30%-to-35% and accelerating reimbursements by 25%-to-30%. Our admin workload dropped by over 25%-to-30% due to efficient EHR integration. Bravado Solutions team stood out for their technical depth, proactive communication, and ability to translate our complex needs into a scalable, impactful solution. Bravado Solutions professionalism , technology expertise and responsiveness gave us confidence that the project was in good hands.

They consistently anticipated challenges before they surfaced and offered innovative, practical solutions that had a meaningful impact on our operations.

Compared to some other vendors we considered, their rates were relatively high. However, the value they delivered in terms of technical expertise, proactive problem solving, and seamless project execution justified the investment.