Tekmetric

Tekmetric Review: Honest Insights, Real Results & Final Verdict

Managing automobile service appointments, tracking work orders, handling invoicing, and maintaining detailed vehicle records drowns many shop owners in administrative chaos. Finding software that actually understands the unique demands of auto repair businesses and delivers seamless integration across all your daily operations is difficult.

That's where Tekmetric comes into play. It's a cloud-based shop management platform built specifically for auto repair shops across North America. The company claims its software can ease your administrative workflow, so that you can focus on fixing cars and delivering quality service to your customers.

But does this solution actually live up to its bold promises? Here's my honest Tekmetric review to help you determine whether it deserves a place in your workflow or should stay on the shelf.

Pros and Cons of Tekmetric

Top Tekmetric Features

Tekmetric is a packed platform with features designed to handle the chaos, so you can focus on what you do best: keeping vehicles on the road and customers happy. Let's break down the standout features for Tekmetric.

1. Shop Management System

Tekmetric's shop management system helps you optimize every aspect of your auto repair operation from a single platform. With this feature, you can perform inspections and build estimates faster. It also has an in-built inventory management software precisely to reduce waste, and streamline ordering with an integrated shopping experience. Hence, this shop management system automates key workflows, which saves working hours for your team while helping close repair orders faster and offering a stellar customer experience.

2. Multi-Location and Shop Management

For businesses running across multiple locations, Tekmetric Multi-Shop offers centralized control through a single dashboard where you can monitor performance across all shops. The platform provides single sign-on access for all locations, real-time tracking of revenue, and shop-specific reports to uncover trends. Here, you can share customer profiles, and standardize critical data like digital vehicle inspections and pricing for consistency everywhere. It also offers pre-built integration with employee management software to manage payroll as well.

3. Integrated Payments & POS

Tekmetric is an excellent built-in payment and POS software that eliminates the need for disconnected point-of-sale systems by fully integrating payment processing with your orders. Tekmetric even allows you to accept multiple payment types, including cards, Apple Pay, Google Pay, and text-to-pay, while offering Buy Now, Pay Later options through partners like Affirm, Klarna, and Sunbit. Additionally, Tekmetric Capital Financing provides flexible funding options for shops to invest in equipment and parts during slow seasons, with a quick embedded application and funds deposited in 1-2 business days backed by Stripe Capital.

4. Tire Suite

The Tire Suite is designed specifically for shops that handle tire services, offering automated registrations. You can order tires directly for repair orders without switching systems and search inventory across all locations. Plus, you can also access instant vehicle-specific tire fitment data to eliminate ordering errors. This streamlined workflow saves time, reduces budget waste on poor-fit stock.

5. CRM & Marketing Tools

Tekmetric's built-in CRM software and marketing features help you attract, retain, and re-engage customers automatically from the same platform you use daily. The system offers 24/7 online booking, automated follow-ups on declined jobs, and maintenance reminders. It even offers targeted campaigns to boost customer footfall and review requests to build trust. Moreover, everything connects directly to your shop's calendar, repair orders, and payments with built-in two-way texting using your existing landline number.

6. Digital Vehicle Inspection (DVI) Software

Tekmetric's digital inspection software offers a searchable DVI history so service advisors can reference past findings and pick up where they left off. Technicians can even attach photos and videos of inspections to build customer trust, while a color-coded system (green, yellow, red) instantly communicates severity to customers. Moreover, DVI also gives an accurate estimate, includes canned jobs to speed up repetitive work, and enables digital authorization for faster approvals. It also automatically saves and tracks declined jobs for future follow-up opportunities.

7. 70+ Integrations

With over 70 integrations, Tekmetric connects seamlessly with your favorite business tools to create a single source of truth for your shop. Notable integrations include Advance Auto Parts and PartsTech for parts ordering, ALLDATA for comprehensive OEM repair information and labor guides, ShopGenie for marketing and communication, and more. These integrations allow you to run your shop exactly how you want without juggling multiple disconnected systems.

8. Estimate Building Software

Tekmetric's estimate building feature streamlines the entire quoting process by providing access to three integrated labor guides, Smart Jobs, and automated parts and labor calculations. Service advisors can quickly create accurate, professional estimates in minutes and send them directly to customers via email or text for instant electronic approval. These built-in parts and labor matrices help maximize profit margins on every job.

9. Inventory Management System

The inventory management feature minimizes human error through automated data entry and real-time stock tracking across all repair jobs and locations. Shops can monitor part availability instantly during job setup and use integrated parts ordering from suppliers. Plus, a detailed inventory reporting provides insights into part usage, cost analysis for each job, and helps optimize spending by ensuring shops maintain the right stock levels without being over or understocked.

10. Real-Time Reporting & Analytics

Tekmetric's real-time reporting gives shop owners instant visibility into performance metrics before repair tickets are even closed. The system tracks key performance indicators like average repair order, technician efficiency, top-performing services, and gross profit dollars. This automotive reporting software helps identify trends, eliminate bottlenecks, and optimize resource allocation. It enables shop owners to manage their business from anywhere with internet access.

11. Independent Auto Repair Shop Solutions

Tekmetric helps independent shops deliver the same professional experience as dealerships while maintaining their unique customer-first approach. Therefore, it empowers independent operators to compete, grow, and maintain strong relationships with their local community without the overhead of enterprise systems.

12. Tekmetric App

The Tekmetric Mobile App accelerates your shop's workflow by enabling service advisors and technicians to work directly from their phones. Service advisors can scan VINs or license plates directly at the vehicle to instantly create repair orders on the spot. Technicians can complete detailed digital vehicle inspections in half the time using photos, videos, and task ratings. The real-time sync between mobile and desktop helps customers approve jobs faster.

Tekmetric Pricing

Tekmetric takes a refreshingly different approach with transparent, straightforward pricing that won't leave you guessing what next month's bill will look like.

Key Tekmetric Pricing Benefits

• Unlimited users and unlimited repair orders across all plans
• No hidden fees or surprise charges
• Flexible month-to-month or discounted annual billing
• No long-term contracts required
• Unlimited support included

1. Tekmetric Pricing Plans

2. Optional Add-Ons (All Plans)

Tekmetric Alternative

Navigating the crowded market of auto repair shop management software can be challenging. To help you make an informed decision, here is a detailed comparison of Tekmetric with some of its top competitors, including Shopmonkey, AutoLeap, and Shop-Ware.

MobileAppDaily's POV on Tekmetric

Tekmetric stands out as a top-tier shop management system for auto repair professionals. Built by a former shop owner with 11 years of hands-on experience, it tackles real operational challenges that cause staff burnout and inefficiency. The platform is trusted by over 11,000 shops nationwide. Plus, it offers a successful integration with digital inspections, payments, marketing, and analytics into one cloud-based system. Moreover, it has over 70 third-party integrations, including ALLDATA and PartsTech.

What makes Tekmetric exceptional is its comprehensive approach to the entire shop ecosystem. From customer communication tools to real-time reporting on key metrics, everything works together seamlessly. While there's an initial learning curve during setup, the mobile app is still evolving. But the unlimited users, transparent pricing, and month-to-month flexibility make it accessible for shops of any size.