Moveworks

Moveworks Review | Unlocking a Smarter Employee Experience

Managing employees in today's distributed workplace feels like conducting an orchestra where half the instruments need tuning and the other half can't find their sheet music. Between password resets, software requests, policy questions, and the endless "quick questions" that somehow take hours to resolve, keeping everyone productive has become an art form in itself.

Enter the age of agentic AI—where artificial intelligence doesn't just respond to commands but actually thinks, plans, and executes complex tasks like your most capable team member. At MobileAppDaily, we discovered something remarkable: an AI assistant that doesn't just promise to streamline enterprise support—it actually delivers.

Moveworks AI isn't just one simple chatbot; it's a comprehensive platform that quietly revolutionizes how our teams handle everything from IT tickets to HR queries and everything in between (Finance, Marketing, Sales, etc.), turning what used to be daily friction into seamless interactions.

They offer a range of powerful capabilities, from AI Assistant to Enterprise Search and even tools for Business Automation that streamline workflows. If you've ever wished for a solution that could handle employee requests, you're about to meet your new favorite tool. This detailed Moveworks review covers everything you need to know about this platform.

Pros and Cons of Moveworks

Moveworks Features That Made Us Believers

What separates Moveworks from the countless AI tools flooding the market isn't just clever marketing—it's the depth of functionality that actually works in real workplace scenarios. After months of hands-on testing across different departments, these are the standout features that transformed our daily operations and convinced even our most skeptical team members.

1. Conversational AI That Actually Understands Context

The first time I asked Moveworks to "reset my password and also check why my VPN is acting up," I expected the usual robotic response asking me to choose one issue. Instead, it seamlessly handled both requests, understanding the context and my role permissions.

The natural language processing is genuinely impressive—it feels like chatting with a knowledgeable colleague rather than fighting with a machine.

2. Agentic RAG (Retrieval-Augmented Generation)

This is where Moveworks really shines. When generative AI meets connected information, your output will exceed expectations and be much more impactful. Search entire knowledge bases in seconds with agentic RAG guided by advanced reasoning to produce the most up-to-date, accurate, and effective results.

I've watched it pull relevant information from our scattered knowledge base, policy documents, and system logs to provide comprehensive answers that would take our support team 20 minutes to compile.

3. End-to-End Task Automation

What impressed me most was watching Moveworks complete complex workflows from start to finish. When our marketing team needed software provisioning for a new campaign tool, the AI didn't just create a ticket—it checked budget approvals, verified licensing availability, initiated the procurement process, and scheduled installation.

With hundreds of out-of-the-box integrations, Moveworks AI Assistant makes it easy to orchestrate and automate your business's official processes and workflows.

4. Multilingual Magic

Working with our distributed team across different countries, the 100+ language support has been a lifesaver. I've seen it seamlessly switch between English and Hindi mid-conversation with our Delhi office colleagues, maintaining context and accuracy throughout.

5. AI Agent Marketplace

The plugin ecosystem is surprisingly robust. Our developers love how they can discover and install AI agents in minutes, customizing them for our specific workflows without heavy coding. It's like having an app store for enterprise automation.

6. Proactive Intelligence

Perhaps the most valuable feature is its predictive capabilities. A top credit rating agency was able to quadruple its number of resolutions within a week of launching proactive password reset notifications with Moveworks. We now receive alerts about potential system issues before they impact productivity, and automated password reset notifications have eliminated most helpdesk calls.

Moveworks Advanced AI Support for Different Enterprise Teams

Moveworks is just for IT; its sophisticated AI capabilities extend across the entire organization, empowering various departments to operate more efficiently and effectively. By automating routine tasks, providing instant information, and streamlining complex workflows, Moveworks allows teams to focus on strategic initiatives.

Here's how Moveworks elevates support for key enterprise functions:

Moveworks’ Products that Make All the Difference!

While we've already seen how Moveworks empowers different teams across an organization, it's worth taking a closer look at the specific products that drive these impressive results.

Moveworks isn't just a single solution; it's a suite of intelligent tools designed to tackle common workplace frustrations and elevate the employee experience from every angle. Let's dive into the core offerings that truly make all the difference!

1. AI Assistant

Moveworks' AI Assistant is a sophisticated, agentic AI solution designed to revolutionize employee support across the enterprise. It acts as a 24/7 intelligent partner, combining powerful search and generative AI to quickly find answers and automate tasks across all your company's systems and applications.

Leveraging multiple Large Language Models, it reasons, plans, and executes employee requests with high accuracy. From IT troubleshooting and software provisioning to HR queries and finance approvals, this tool boosts productivity and accelerates workflows for every team.

2. Service Management

Moveworks Service Management is an AI-powered solution designed to automate enterprise support and streamline operations for service teams. It leverages the AI Assistant to handle routine employee requests, from finding answers and filing tickets to tracking updates, significantly reducing the volume of L1 support tickets.

This system empowers employees with self-service capabilities for instant resolution and secure provisioning, freeing up help desk staff and leading to faster, more efficient resolutions across the organization.

3. Enterprise Search

Moveworks Enterprise Search is an AI-powered solution designed to revolutionize how employees find information within an organization. By integrating search with an AI Assistant, it allows employees to not only find information quickly but also to automate tasks directly from a single interface, significantly reducing time wasted on searching and boosting overall workforce productivity.

4. Productivity Boost

Moveworks Productivity is designed to significantly enhance workforce efficiency by automating common "busywork" and streamlining daily tasks. It features-

• Quick GPT for instant information retrieval from public LLMs when internal data isn't sufficient
• Advanced Calendar Management for seamless scheduling and meeting oversight
• Brief Me function allows users to interact conversationally with documents and URLs, generating grounded summaries and automating learning

It ultimately empowers employees to accomplish more by providing fast, accurate answers and ensuring smooth workflows across the enterprise.

Also Read: Best AI Productivity Tools

Understanding Moveworks Pricing

Here's where things get a bit frustrating—Moveworks operates on a custom pricing model with no publicly available tiers. Moveworks has not provided pricing details yet, and Moveworks provides custom pricing for its software. Based on our research and conversations with their sales team, pricing appears to be based on:

• Number of employees/users
• Integration complexity
• Feature requirements
• Support level needed
• Implementation scope

While this approach allows for tailored solutions, it makes budgeting challenging. For accurate pricing, you'll need to contact their sales team directly.

MobileAppDaily POV on Moveworks AI

After six months of using Moveworks AI across our various departments, I can confidently say it's one of the most practical AI implementations we've encountered. The technology genuinely works as advertised, with our IT team reporting a reduction in routine support tickets and our HR department loving how it handles employee queries 24/7. 

The multilingual support has been particularly valuable for our global content team, and the integrations with our existing tools (Slack, Salesforce, Google Workspace) happened smoothly than expected. 

Beyond the core AI Assistant, Moveworks also offers a powerful suite of other features that bolster its enterprise capabilities. Their Service Management tools streamline workflows even further. Enterprise Search ensures employees can instantly find answers buried deep within company knowledge bases. 

We've also seen significant boosts from their Productivity features, which leverage AI for everything from intelligent calendar management to quickly summarizing lengthy documents with the AI Summarizer. 

Based on our Moveworks review, what sets this tool apart isn't just the AI sophistication—it's the thoughtful implementation that considers real workplace dynamics and the complexity of enterprise environments.

However, the platform isn't without limitations. The custom pricing model can be a significant barrier for smaller organizations, and the initial setup requires substantial knowledge and curation to reach optimal performance. 

We also encountered some challenges with highly specialized workflows that required custom development work. The learning curve for administrators is steeper than expected, and there's always the underlying concern about data security when sensitive company information flows through AI systems. 

So, if your team is ready to move beyond the frustration of endless support tickets and inefficient workflows, it's time to experience what happens when AI actually delivers on its promises—request a demo today and see the difference for yourself.