Uber, the ride-hailing giant has come up with a new feature in its app to help its hearing-impaired drivers. The company is trying to eliminate the inconvenience between the riders and deaf drivers during the ride.
The Uber app is updated with a feature that will help the riders to communicate well with the deaf or hard of hearing drivers. Uber said that the group is consist of thousands of drivers across its service and have completed million of rides till date.The company has already added a number of additional support for the deaf drivers, but now is taking a big step for them.
The feature enables a card in the riders app which will teach the riders some basing sign language to communicate with the driver. The card will automatically appear in your feed when you paired up with any deaf or hard of hearing driver and you will get a chance to learn some basic words and phrases in ASL ( American Sign Language).
With the help of this feature, riders can learn greetings such as “Hello”,”Thank you” and even some letters to spell their name to the riders. This will help the riders to confirm their name to the deaf drivers without any hassle. The new addition is small, but it will help thousands of deaf driver around the world to do their job with less worries now.
Uber drivers who are hearing impaired across the world have collectively earned more than $10 million dollars and this new app feature is aimed at unveiling economic opportunities for people like them who help the community to navigate around. The ride-hailing company has also partnered with the Communication Service for the Deaf- the largest Non-Profit led by people who are hearing impaired. To understand the needs of its deaf drivers better and improve their Uber experience, the company is collaborating with agencies that work for the same cause including the National Association of the Deaf and Telecommunications for the Deaf and Hard of Hearing (TDI). Together with these agencies, Uber will gear up its design and in-app capabilities to cater to the needs of deaf people.
Joshua is a writer at MobileAppDaily and also works as a reporter for the team to keep our readers up to date. He is breaking the mobile app technology news for MobileAppDialy since 2016 and has more than 4 years of experience as a tech blogger.