Delta, the US-based airline is giving free in flight-internet connectivity to the customers for ‘text messaging’ effective October 1. However, the service is limited to the text messaging via iMessage, WhatsApp, and Facebook Messenger with Gogo wifi during the flight.
The latest addition to the services makes the Delta, first Airline to offer free in-flight internet. The catch is that company used the word ‘text messaging’ which means there will be no more picture, video or media sharing. The customers are only allowed to send and receive the text messages through the Facebook Messenger, WhatsApp or iMessage. All three messaging portals can be accessed through the Delta’s Wifi portal page.
As the customers are only allowed to communicate via text, there will be no live streaming on Facebook or Instagramming the window seat view. Prior to the announcement, Delta used to charge $2.95 for the text messaging, so considering that the change is appreciable.
Recently the airline has been testing a number of services to improve the customer experience while during the flight. The company recently tested Kiosk, that enables the video chatting between a customer and flight representative. Delta also replaced the boarding passes with fingerprints and also started using face scans to check luggage. The airline also started attaching the RFID tags to the luggage that enables the owner to track their luggage location on the map while traveling.
“Even the most seasoned travelers can find themselves mid-air and catch out by a last-minute cancellation or arrangement. Rather than having to count down the hours until landing, Delta customers can continue socializing or work with the tap of a smartphone and enjoy peace of mind at every stage of the flight” said by Tim Mapes, Chief marketing officer,Delta.