Top Chatbot Development Companies 2023

How do you judge the quality of a chatbot development company?

Shortlisting and judging the quality of a chatbot development company is not entirely time-consuming if you know what factors to consider while shortlisting your future tech partner. These filters can help you understand the market position of an organization, their ability to build and deliver products in time, how well these products have served their users, and what are their clients thinking about these chatbot development companies. 

Factors to consider while shortlisting the chatbot development companies

Now we will list down some of the crucial factors that can help you shortlist not only the chatbot development companies but any type of companies that can help you build or upscale your business requirements. So, without any further ado, let’s have a look at these companies. 

• Size of the company- How many people work for the company helps you figure out its ability to build your product. Enough number of people to allocate to your project can help build it faster. Verifying the size of the company can also help you find out whether your project will have dedicated teams or not. Companies with less number of employees might have a limited number of employees to allocate which can hamper the project deadline or even the entire development process in terms of quality as well.
• Cost of a company- Shortlisting companies on the basis of their hourly costs is a fair planning as it can save you from unexpected expenses, a halt in your projects, or an overbudget development. You can check the hourly costs of companies you are planning to shortlist, compare packages and all the benefits you are getting from these companies and make final decisions accordingly.
• Diversity of the experience- Modern chatbot market is competitive and has some super advanced products. To ensure that the companies you shortlisted have enough experience, crosscheck the kind of chatbots these companies have built previously. Modern chatbots use advanced technologies like Natural Language Processing (NLP) and AI to make them sound more accurate and human-like. Not only that, AI also helps modern chatbots understand more languages, accents, pronunciations, and more to improve the overall customer service experience. A well-built chatbot can help you impress your target customers permanently and build customer loyalty by offering the best quality of customer services that too, with unbelievable speed. 
• Diversity of client industries- Going through the client portfolio of the chatbot development companies you shortlisted should be the next step in your strategy. A diverse client portfolio means the company knows how to build useful chatbots for several kinds of clients whether they are healthcare experts, manufacturing experts, retailers, edtech business owners, or more. Being a chatbot development company, understanding the requirements of several industries can be useful in building solutions for several genres of clients as well including you.
• Location of the development company- If you are outsourcing the chatbot development, how far you are ready to go, geographically of course, should be your first question. Will you go to the British market, Ukraine, or India to get your chatbot built? To pick the most beneficial location for your project can depend on several steps of your research. Find out the budget variation among countries, whether can you file a lawsuit if something happens to your project, do they have client protection regulations, are employees in these organizations experienced enough with international clients, etc. Picking an outsider company is prone to many risks including the risk of losing money, getting low-quality products built, lack of transparency, and more. So before finalizing your project builder, you need to do in-depth research and find out if your potential international tech partner fulfills all requirements or not.

What are some of the most powerful chatbot platforms to build chatbots in 2023?

2022 and 2023 have witnessed a massive talk around chatbot platforms thanks to the release of powerful tools like ChatGPT and Google’s Bard AI. ChatGPT, an OpenAI’s chatbot tool, has revolutionized the way chatbots were used earlier. 

It offers a massive database of information combined with the abilities of NLP to offer users a conversational experience while solving their queries faster as well. 

Now, apart from ChatGPT, there are several other powerful chatbots existing that we can talk about. To understand this statement better, let’s have a look at some of the popular chatbot platforms useful for business owners to boost their engagement rates and customer satisfaction levels.

1. Intercom

One of the most useful chatbots existing out there, Intercom lets anyone build a chatbot of their own and deploy it across their platforms, that too, without knowing to code at all. There are several Intercom products that can be availed to upscale the overall customer service quality. 

The starting range of Intercom chatbots is $499 per month which can increase depending on the package you choose. However, the tool is worth giving a shot due to its amazing features like integrating conversations from social media channels into the dashboard of a CRM you are working with.

2. ChatGPT

One of the most popular chatbot tools out there is ChatGPT. The platform comes with a collection of APIs that anyone can use to integrate the abilities of ChatGPT into their platforms. ChatGPT is free and almost all of its APIs are open-source. 

It can help you build a smart customer service solution that will almost sound natural to your potential customers and help them faster and smarter compared to its alternatives. ChatGPT also understands multiple languages so it can even be helpful for businesses from several countries. 

3. Bard by Google

Google’s much-hyped product of the year, Bard or Bard AI has attracted lots of attention, especially after the massive success of OpenAI’s ChatGPT. The goal was to identify how much success this technology is able to bring to Google. 

Bard is also updated with a massive amount of data and uses Google’s database to power itself. You can ask Bard questions, stats, formulas, facts, and other such information. Currently, Bard is usable in three languages: US English, Korean, and Japanese.

4. Dialogflow

The popular chatbot comes with a conversational user interface that supports natural language processing (NLP) and lets users build chatbot solutions for web applications, mobile apps, voice response systems, devices, bots, etc. The AI chatbot platform was founded in May 2012 and now Google owns since it bought the company in 2016. 

The initial name of Dialogflow was API.AI which later changed to Dialogflow. Dialog’s abilities include support for multiple types of inputs like voice or text. The chatbot is able to receive inputs in textual or audio form and can reply through texts or synthetic speech.

5. Hubspot

One of the most popular social media management tools, Hubspot offers a chatbot solution as well. The Customer Service Software by Hubspot comes with a free demo that you can use to test its features. Hubspot lets you build healthier relationships with customers by responding to them faster and with more optimized answers. 

The tool starts with a $0 per month package and goes up to a $1,200 per month Enterprise package. The Enterprise package is designed to cater requirements of large companies. Additionally, some features that you get with Hubspot are customized customer surveys, playbooks, and customer feedback, help desk automation, etc. 

Why should you build a chatbot for your business?

Chatbots are getting popular as they are getting advanced and businesses are being more aware of their quality. And their increasing quality standards are resulting in more features for business owners to enjoy while building and deploying chatbot solutions. Now, there are several reasons why you should build and deploy chatbots. To name a few, here are some inputs from us.

1. To respond faster to your customers

The faster you solve customer queries, the better customer experience you build. Using a chatbot, you can automate responses to attain customer queries within seconds. A chatbot can identify customer queries using keywords used by them to ask questions, accordingly, it can explore its databases to find relevant answers. Now, most companies have started using AI to make these chatbots smarter in terms of quality as well. So now customer service chatbots can respond faster and can deliver almost human-like responses.

2. Reducing the workload and expenses

While it is true that chatbots might replace most of the human resource employed in the sector, in a way, it is necessary as well if companies want to reduce their expenses, reduce stress levels of their employees, reduce the workload, and speed up the customer service process. 

A chatbot can tolerate a much heavier workload without any signs of stress. On top of that, customers’ emotional stage will not affect chatbots or make them nervous. This saves companies using chatbots from avoidable penalties, human errors, or excessive workloads. 

3. 24x7 availability

Using chatbots means you can assist customers at any point in time including odd hours, weekends, holidays, and more without having to multiply your employees. It can be beneficial for the growth of your customer satisfaction levels if your customer service is accessible always. 

Depending on the type of chatbots you choose to deploy, most of customer queries can be immediately solved without any interference from actual humans. However, for some queries chatbots might not be enough to you will have to find the balance between using both resources within budgets that are affordable for your businesses.

4. To collect accurate insights

If your business can use data, or if you have the opportunity to sell user data collected from the people that usually interact with your business, using a chatbot can be super beneficial. A chatbot can help you automate surveys, collect feedback faster and get analytical insights that can be helpful for you in improving the quality of your business. 

Chatbots can also help you find out where are customers coming from, what webpages are working and what are not working, what traffic sources are attracting good conversions and what require optimization, and more. You can use the data to optimize your business processes and attract better conversion rates.

What are the steps involved in building a chatbot?

A chatbot development process should include phases that can help you deploy a high-quality solution and ensure your chatbot is capable of delivering all requirements your business has. Some phases that are involved in building a chatbot are-

1. Identifying the problem that can be solved with a chatbot

Whether you are facing a surge in customers or want to automate the customer service process, a chatbot can be helpful in solving such problems. However, the type of chatbot that you want to build depends on the problem that you are looking to solve with it. 

2. Types of chatbots to build and deploy

There are several types of chatbots available in the modern market and depending on their types, their abilities change. Businesses can partner with either top chatbot development companies or can hire in-house developers to build these chatbots and target specific problems to solve. 

• FAQ chatbots- These chatbots have databases filled with a massive amount of FAQs. The chatbot can suggest FAQs to customers after identifying keywords to answer them faster.
• Conversational chatbot- With technologies like Natural Language Processing (NLP), creating and deploying a conversational chatbot with an upgraded quality standard is much easier now. Conversational chatbots can talk to customers in a more human-like style and solve queries faster in parallel as well. 
• Predictive chatbot- This type of chatbot uses machine learning to identify the pattern of the customer and suggest them with possible answers or solutions in advance. These chatbots are much more advanced compared to other types and can be super helpful in improving customer satisfaction percentage.
• Sales chatbots- These chatbots, as the name suggests, can sell your product without any human interaction from the business. Customers can simply interact with a chatbot and express their interest in buying products or services. The Sales chatbot will help them with the purchasing process and make the entire sales process faster and more convnienient.

Wrapping up

Lastly, that is all for this comprehensive dictionary of the chatbot app development companies. Shortlist companies from this verified list and compare them to find the best service providers for you. All of the above-mentioned names have an impressive presence in the corporate world. So you can pick any of them and ask for their help to build your chatbots.

These are some of the best Chatbot app development service providers that deliver innovative chatbot application services to their clients from all over the world. Apart from this, we would also like to state the fact that the above list has been created only after connecting with numerous clients that have working with different mobile app development companies for their chatbot-related projects and gathering their feedback regarding the same. 

We really hope that this report on 'Top Chatbot Development Companies in 2023' will be of great help to you in your search for a reliable and top-notch chatbot development company. And in case, you have any doubts or other queries related to the whole process of building an app or chatbot application with the help of these top chatbot development companies, or you want to list your company among in such reports as well, feel free to 'Contact Us' and our team at MobileAppDaily will make sure to resolve all your doubts/queries at the earliest.