Learn how instant messaging can transform your entire business.
A while back, instant messaging was perceived to be a communication tool for personal use, but lately, business organizations have been embracing the idea of using the vice for their business needs.
Instant messaging is not just for streamlined communication and quick responses but also a platform for file sharing and updates. The tool helps the employees in a company or organization to communicate, meet demands, and aim for their goals.
With the help of instant messaging, employees can easily communicate with each other without necessarily moving out of the office. Here are the top nine benefits of instant messaging for your business:
Instant messaging systems are equipped with mobile features such that every employee can communicate with the rest regardless of whether they are at the office or not.
Instant messengers can use the services from their phones, computers, in the office, basement, or home. For example, if there is a problem in the factory, you can ask a fellow employee for assistance through instant messaging.
When there were no IM platforms, employees in business had to rely on their phones to send even the shortest messages. The introduction of instant messages for enterprises solved that problem.
Some platforms allow one-on-one chats between the two parties and save the chats for future reference. This means that all conversations will be put on record.
Unlike using emails where you don’t get a notification that the other party has read your messages, instant messaging allows communication between two employees in real time.
When one of your contacts appears online, you can send and receive messages faster than on email. This is essential in a business where customers or clients want quick responses.
IM is also an alternative for small business owners who want to communicate with their loyal clients at any time. They don’t have to use a long-distance telephone service because they can rely on messaging solutions.
Most IM platforms are free to use, and for the paid ones, there are no per minute charges. It can also replace one-line messages and chains which can take a server’s space.
You can communicate with any client, customer, or overseas employees with instant messaging solutions without paying for international tariffs. You can also hire staff in other countries, and conduct business internationally.
IM keeps a record of the conversations just like texts and emails. It’s useful when you need a reference. Every chat entry is on a separate tab, unlike emails which have strings of emails attached.
Unlike a conference call which takes time to set up and everyone has to be given a number to use, IM is right there to be accessed any time, and everyone can communicate with it all the time.
You can also connect with people who are offsite as well. You don’t have to put everyone from the company in one conference room. It’s all there in front of you.
Messaging is naturally less disruptive than a phone call. It’s more difficult to manage several calls at a time than to juggle different chat windows. Instant messaging is, therefore, a better alternative to making calls.
Leaving the chat window open can also act as a reminder to send information to a team member later on.
Instant messaging helps to boost workers' productivity through communication. It also makes it easier for employees to connect. Every one of them has an IM application at their office or station.
When workers need any assistance or clarification, they don’t need to make phone calls, send emails, or leave voicemails and hope to get a response because the employees have a direct connection.
Having a business means making as much profit as possible. You deserve a communication system that will cost you less and motivate your workers. Hence the businesses are rapidly moving to the realm of the mobile app. You need an IM!
Also, if you have any doubts regarding the above-discussed points then feel free to leave a comment and we will get back to you at the earliest. And to never miss another recent update from the mobile app industry, make sure to click on the ‘Subscribe’ button.
Aparna is a growth specialist with handsful knowledge in business development. She values marketing as key a driver for sales, keeping up with the latest in the Mobile App industry. Her getting things done attitude makes her a magnet for the trickiest of tasks. In free times, which are few and far between, you can catch up with her at a game of Fussball.
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