mobile App marketing

Grubhub vs Doordash - Which food delivery service is better?

This Grubhub vs Doordash comparison will give you a detailed insight into the features, popularity, and market coverage of these food delivery apps.

Grubhub vs Doordash

Midnight cravings or daily dinners- food delivery apps do not only have to offer the best taste but also the best services. And now, when the popularity of these food delivery apps is boosting like anything, the competition to become the best food delivery app is increasing simultaneously.

During the Covid 19 lockdown, food delivery services saw a boost in the number of orders. Be it Uber, Grubhub, Doordash, or any other service, the pandemic affected every brand. However, services such as Grubhub and Doordash are still expanding their coverage in the market; thus, the competition is pretty close among both apps.

In this blog, we are reviewing Grubhub vs Doordash based on a few elements. Then, we are going to choose the winner according to features that stand out. So, keep reading if you are also confused between these food delivery apps.

Which is better, Grubhub or Doordash?

Grubhub vs Doordash

Moving further, we are comparing both apps to figure out which one is better- Grubhub or Doordash? We will compare factors such as cost, app UI, availability, and more to make the decision.

1. Grubhub or Doordash- Service charges and taxes

Grubhub, unlike its alternative, has minimum order value criteria. To book orders, you need to add items of the total minimum amount. However, it does not charge any service fee from the users. That makes it appear in a better position compared to Doordash. The service also comes with a subscription service along with a 15 days trial period. The premium subscription costs $12/month.

On the other hand, Doordash might charge service for the restaurant and for itself as well. However, there is no minimum amount threshold to place orders on the app. Compared to Grubhub, Doordash has more chances of offering you free deliveries on orders costing more than $10.

2. Grubhub vs Doordash- Availability

Grubhub in the US has a network spread into all 50 states. Moreover, the service is also available in London, UK.

On the other hand, Doordash was responsible for 45 percent of the food deliveries in 2020 in the US, more than Grubhub in the same year. Right now, it has a network of 1 million riders serving users for food delivery needs in the US, Canada, and Australia.

In terms of the availability of Grubhub vs Doordash, Doordash surely takes the cup. The service has taken more of the market. Moreover, the delivery service network is huge as well.

3. Grubhub vs Doordash- App usability

App usability

Grubhub mobile app is super user-friendly and easy to navigate. The additional features such as real-time delivery tracking make it super useful for users. The app also includes other additional features such as marking favorite restaurants or food, discounts, push notifications, and more. At the time of writing this blog, the Grubhub app had 4.6 stars out of 5 on the Google Play Store and 4.7 on the Apple App Store.

Download Grubhub for Android and iOS

Doordash has almost the same features as the Grubhub app. You can choose contactless delivery options, explore restaurants, check ratings, and use offers as well. You can also schedule your order for a specific time to pick that up later with Doordash. Other features such as real-time tracking and notifications are the same as Grubhub. The app is rated 4.5 on the Google Play Store and 4.8 on the Apple App Store out of 5.

Download Doordash for Android and iOS

4. Grubhub vs Doordash- Customer Service

In this case, Doordash is a clear winner as it does not require you to go through the hard process such as signing in before contacting customer care. You can directly go to the help section from the website or the app and chat with a customer service executive. There are numbers available for placing calls as well.

On the other hand, Grubhub requires you to sign in from the website and choose the order to contact customer care. Moreover, the chat option or helpline numbers are not easily displayed on the website as well.

5. Grubhub vs Doordash- From the drivers’ point of view

Both of these apps almost offer the same rewards to their drivers. Grubhub and Doordash allow drivers to keep 100% of the tip that they gain from the user. Moreover, challenges such as the number of deliveries within a specific amount of time are offered to give drivers an option of the extra earning.

Some other elements such as distance, number of orders, peak hours, weather, and waiting time among others also affect the earning of drivers. For instance, peak hours are usually extra costly for users. Thus, drivers make the most money during that time.

Conclusion- Which is better, Grubhub or Doordash?

To be honest, Doordash is a clear winner due to its extended market coverage and thoughtful customer service factor. These top app development companies for the food delivery industries have close competition. But, for the Grubhub business, the journey to reach the top is still long. 

Now, as other reputed services such as Uber Eats are existing in the market as well, it might be a little difficult task to become a monopoly or even a duopoly as a brand. However, by keeping up with the trends, maybe in the future, Grubhub will lead the way as it has the potential.

Arpit <span> Business Development Head </span>
Written By
Arpit Business Development Head

He is responsible for marketing programs, brand management, and corporate sponsorships. He thrives on challenges, particularly those that expand the company’s reach. Next to work, Shadow, his dog, immensely contributes to his happiness.

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