An update to Twitter’s terms of service made a few months earlier is still suspending users from the platform. Though some of them are in their mid-20s. Recently, Tom Maxwell, a 22-year-old boy, found himself locked out from Twitter. He has signed up when he was under 13. His age became an issue when he updated his birth date. He tried to login the next day, but due to the locked account, he is unable to do so.
Maxwell said, “For a couple of years, I couldn’t actually update my birth year on Twitter. If I tried to select my correct year, 1996, it just would be grayed out,” “On Wednesday, I checked again and noticed I could select 1996, but as soon as I saved the change, my account locked”, he added further. In spite of Maxwell’s frequent appeal, he is still locked out of Twitter.
The message he received was this, "Our Terms of Service require everyone who uses Twitter to be 13 yr or older, and we have determined that you did not meet the minimum age requirement at the time this account was created. Your active ad campaigns have been paused."
Similarly, a 16-year-old boy, who has faced this issue on Twitter last weekend, said, “We sent in my population registration certificate, and now I’m hoping for the best.” The user has also reported that how “sending in a copy of your ID after having clicked a link in an email doesn’t feel very safe,” and Twitter claims “they delete the document after having reviewed them, but you can’t know for sure.”
Twitter declined to comment on of why it hasn’t yet restored various locked accounts. And why a long-term resolution hasn’t introduced yet. However, Twitter’s Support Team made a statement last month, “We recently made product changes tied to new privacy laws (GDPR) and became aware of accounts that were set up by people when they were younger than 13,” s. “These accounts were automatically locked, and we created additional confusion by sending messages to people saying that they’re still under 13 (when many are now older) and need to close their accounts.”
We recently made product changes tied to new privacy laws (GDPR) and became aware of accounts that were set up by people when they were younger than 13. We didn’t expect this. 2/6— Twitter Support (@TwitterSupport) June 12, 2018
The organization in the same month declared that they are working on the solution but it has been over a month. The issue of suspended accounts is still the same.
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