The app was mainly crashing when switching to the camera
In a recent Snapchat outage, many of its users were left in confusion as the app was repeatedly crashing when users tried to use the app functions. The app was crashing mainly when users were trying to refresh and send the snaps. The glitch was reported both on Android and iOS devices.
Though the photo-sharing app acknowledged the issue and tweeted from their support account that the company was aware of the glitch and was working to resolve it. A Snapchat tweet read, ”'We're aware many Snapchatters are experiencing crashing on the app. We're looking into it and working on a fix.”
We're aware many Snapchatters are experiencing crashing on the app. We're looking into it and working on a fix!— Snapchat Support (@snapchatsupport) July 11, 2018
Many of the users also raised their concerns over any of the lost streaks with friends to which tweeter responded,”Thanks for reaching out! We're happy to help. Please go to: http://spr.ly/help and select My Snapstreaks disappeared.”
Thanks for reaching out! We're happy to help. Please go to: https://t.co/pLsBLYE56r and select ‘My Snapstreaks disappeared’ ????— Snapchat Support (@snapchatsupport) July 11, 2018
The glitch was first reported by the users in Britain, followed by others from Australia and New Zealand. The issue was persistent on Wi-Fi, as well as on data pack.
Snapchat users took it to the tweeter and tried to inform the Snapchat's support account of the glitch. At the time of the app crash, nothing was certain about the reason that caused the outage.
Some of the Android users also reported that on the crashing of the app, they were getting alerts on their phone, “Snapchat keeps stopping." The alert was followed by the option to close the app or send feedback.
The significant reason behind the glitch has been perceived as the app update which Snapchat rolled out a couple of days ago. On last Tuesday, Snapchat announced some new ways that will help the users to find and apply more lenses in the app that the company has created over the previous six months. The update was named as "Lens Explorer" and was initially available for the iOS users only.