News

Apple Business Chat: The Giant's Move Towards Customer Centric Conversations

An Absolute Delight to iPhone Users

Apple Business Chat

Apple is all set to bring its innovative business chat into the production of new iPhones having iOS 11.3. The company is aiming to introduce Apple Business Chat in order to make chatting experience more personalized for the users. And, the most delighting feature for the users is the app doesn’t get the personal details on users’ data like contact and other confidential information that lies on a user’s smartphone.

Apple is mainly focusing on the elite business group to provide them the full advantage of mobile devices. With this new rollout, the tech giant is specifically after the business tycoons to offer a way for communication directly with the customers. Apple has been focusing on this service for quite some time to make its messaging services more meaningful for the users.

Chats have a lot of advantages over the emails and the conversations that are held over the phone. The fact that conversation threads don’t require waiting for long for another person to respond gives it weightage over other two communication forms. A message on a chat conversation is replied much earlier than the time it takes for an email or other forms of conversation to get the response from other parties.

Apple Business_Chat

Apple is mainstreaming Apple Business Chat with an assurance to not leak the data as the recent Facebook scandal was found to do. By helping customers to keep their personal data private from app’s reach may help Apple to lead successfully towards its attempt to step into a whole new channel called social networking. These days customers do not hesitate to go for apps that make their living and business efficient for them.

The approach would go similar as the multinational has taken for its wonderful Apple News app. The app has a unique model of privacy that keeps users’ data safe enough and makes it a priority not to compromise with the privacy.

Apple Business Chat supports iMessage that is another delight for the users going to pick the app. With Apple Business Chat, the users and the companies can integrate iMessage to expose the features of the app to the customers they want to chat with. Last summer at WWDC, Apple showcased the example of airline seat to help users pick their preference as per the choice. There are chat pickers that a customer service agent can use to offer a graphical set of options to (users so that they could) choose from services, a Time Picker to select the time, as well as Apple Pay Transaction request.

Tanya <span>Editor In Chief</span>
Written By
Tanya Editor In Chief

She is a content marketer and has more than five years of experience in IoT, blockchain, Web, and mobile development. In all these years, she closely followed the app development, and now she writes about the existing and the upcoming mobile app technologies. Her essence is more like a ballet dancer.

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