New Chat App for Uber Employees
The carpooling service giant undoubtedly has one of the flawless apps for its services. Uber is the leading ride sharing company in many parts of the world. The company has around 14,000 of the employees out of which major portion is taken by the skillful engineers.
In the Corporate world to make the infrastructure more smooth and have instant communication companies integrate chat apps or services into their work space. Uber was also using one of the most popular silicon valley chat apps HipChat to provide the employees a good channel to communicate within the workspace. But, The Uber doesn't seem to like the way HipChat was serving, the company was not happy with its performance. Uber started building the alternative for the HipChat two years ago when finally realized its employees need better chat application.
Uber felt the need to create the replacement after the employees experience glitches and lag while sending and receiving messages on the daily basis. The uChat is developed with the aim to handle the 70,000 users at once. According to the company, the developer did rigorous tests over the app during the testing period to make sure it didn't go down while managing a huge number of users. The app is able to send 80 to 200 messages per second without any issue during its testing phase. The final version of the application is able to handle tens of thousands of users at once and 1 million messages daily.
The most prominent advantage of using the self-developed chat application is that its user interface is much like the chat apps are popular among the Uber employees said by spokesperson from the Uber.
In order to replace the HipChat with its own made chat application the company also needed to make sure the employee's work won't be affected by the transition. To provides seamless service without any hassle, Uber migrated almost 20,000 chat rooms to the new app so that employees don't need to create or join new ones.
Uber successfully replaces the HipChat with its newly created uChat app which is a great step by the company to take everything under its control. According to Uber in order to replace the previously buy-in app by the newly crafted took too much planning and alignment within the organization.However, the easy accessibility, quick message delivery and other improvements worth the transition.
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