Uber’s one more move to regain drivers’ trust
Uber drivers have been deriding the feature of carpool service since a long time. They have been looking at this service as a waste of time and money. Therefore, many drivers complained about the extra effort they make some extra money and they also raised an issue of picking up rides who are not going in the same direction. However, in Uber’s perspective, this carpool service means more passengers and thus more fare from every ride.
So, Uber has come up with a solution of this problem through its campaign to improve the condition of drivers. Uber has decided to tackle this situation by offering the flat fee to drivers for every pickup in pool ride.
The flat fee for drivers will vary in 15 cities of U.S. from 50 cents to 1$ depends on the basic factors that affect the overall fare such as base fare, time, distance, surge, etc.
Uber has included several sought-after features in its driver’s improvement campaign like tipping and better customer support. The company is making efforts to maintain the relationship with the drivers and to retain them on the platform by responding to their feedback and most important concerns.
Drivers had previously filed class action lawsuit against this giant company alleging for misclassified agreement with them as independent contractors and at that time Uber had to ultimately settle the suit to meet the driver’s demand.
In the past few years, company has faced a major hit on its market share following the infamous public scandals. So, the company is struggling to rebuild its public image by resolving the issues of drivers that they had long before 2017.
Now, it’ll be interesting to see the next move of Uber in the pursuit to recapture its old reputation in the market.
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