Some new driver-centric features have been introduced by Lyft in its app today. These features are seemed to be the direct reply to the advancements made by rival Uber in its 180 days of transformation campaign. Lyft’s new features enable customers to contact drivers via app throughout 24/7 and it also offers improved Spanish language and online support.
Lyft’s has made a new move in the pursuit to become the giant player in self-driving cars domain. They have specifically focused on client support and services. The launch of Spanish online and in-app 24/7 support both via phone and email has cleared their intention. The support system is designed to respond quickly and instantly to each inbound queries for providing instant support to the customers in need.
Lyft has successfully managed to portray himself as the next level of car cabs experience. It has also created a good social image of itself by offering a scholarship program for self-driving cars course. They are offering a free course for learning how to make self-driving cars, all that is needed is just internet. Anyone can learn to make self-driving cars within 36 weeks. This is something which has to lift Lyft’s image manifold.
The new features launched by Lyft is going to supplement its other existing features such as destination mode, which has greater flexibility than its rival uber because it allows drivers to reset destinations up to six times per day across its market, while Uber restored the extended limits of six back to two in four main markets last week.
Some interesting features that Lyft offers are the ride guide to the driver, through this feature driver gets the information of the location from where he can get the next high fare ride while dropping the current ride. It also enables the driver to get an advanced booking schedule through the app while dropping the current ride.