News

Uber Is Testing "Premium Support" Including 24/7 Hotline With Most Frequent Riders

The criteria for selecting the frequent riders is not disclosed by Uber

Uber Customer Support Care

Uber, the all-time popular ride-hailing giant just released its cultural norms and working hard to stay in the good books of the drivers. Now, the company is also pushing things for gaining the lifelong trust of its frequent riders via testing the ‘premium support’.

Uber confirmed to Techcrunch that it is testing two of its pilot programs which include a hotline and in-app support for some special users that are available in the Uber app.

The premium support is the new facility from the ride-booking giant for its loyal riders that have already covered a long distance using Uber taxi. The premium support includes two services, one is 24/7 hotline support from Uber and other is the assistance from ‘specially trained experts’ for in-app support feature of the company.

Uber told Techcrunch about the latest update,

“We’re running two small support pilots. The first is beta testing a hotline available 24/7. The second is beta testing support from specially trained experts via our in-app support feature. Riders contact support through the app as they normally would, but receive faster, more personalized service."

Uber Mobile App

However, Techcrunch couldn't find out the threshold the company has to consider to select its customer to privilege them with the ‘premium support’. A frequent Uber rider Joshua S received a call from Uber, saying that you belong to“ a portion of our most frequent riders,” but didn't mention about any certain milestone that he has achieved in terms of dollars spent or miles covered.

All the privileged customers selected by the Uber with unknown criteria have access to 24/7 hotline number or in-app customer support. Both the rider support services will help the riders to get access to instant assistance in any kind of emergency or query needed by the rider.

The hotline support is very helpful in the situation where you need quick assistance such as getting dropped off in a dangerous neighborhood or getting involved in a car accident.

On the other hand in the situations where you can't speak out loud at phone such as getting picked up by an imposter or don't want the driver to hear about your chat, the in-app texting support is a great addition.

Uber has been already given a lot of reason to its drivers to trust again the service under its ‘180 days of change’ campaign. But, now the company is working to gain long-term trust with its loyal customers who have covered a long distance using Uber taxi and contribute thousands of dollars every year in transportation. The ride-hailing giant knows that even a single mistake or inconvenience to the rider could shift their preference to its growing competitors such a Lyft.

For the Latest Mobile App Trends and Mobile App Reviews, follow MobileAppDaily on Twitter, Facebook, LinkedIn, Instagram and Flipboard

Manish <span>Content Strategist</span>
Written By
Manish Content Strategist

With a mixture of literature, cinema, and photography, Manish is mostly traveling. When he is not, he is probably writing another tech news for you!

Want To Hire The Best Service Provider?
MobileAppDaily will help you explore the best service providers depending on your vision, budget, project requirements and industry. Get in touch and create a list of best-suited companies for your needs.
News

AI Powered Music Startup Musiio Raises $1M

4 min read  

Musiio, a Singapore-based AI music startup that helps digital music companies with discovery and creation through Artificial Intelligence has raised $1 million in seed funding.The investment round was led by Wavemaker Partners, U.S. investor Exponential Creativity Ventures, and other angel inves

News

Bigscreen: The Social VR App Just Hit $11 Million Fund Raise

4 min read  

Bigscreen, one of the most popular and innovative virtual reality app successfully raised $11 million in a series A funding. The app also secured $3 million earlier this year, which makes total of $14 million in the company's bag.The series A funding was led by the True Ventures and the Andr

News

Instagram Accidentally Rolled Out Tap-To Advance Feed Feature

4 min read  

A couple of months back, a news took rounds that Instagram is testing a new way to move through posts that will bring a more efficient way of fast forwarding through stories to the feed and company did roll out the feature for a short period replacing the previous vertical scrolling with the horizon

News

Apple Pushes Maps Transit Feature To Virginia And Missouri

4 min read  

Apple has added more cities in the US Map transit service for the iOS users this week. Now, some cities of Virginia and few Missouri regions have been added to the map for providing public transit information. The iOS users over these regions will be able to access bus details and train routes using

MAD Originals
MAD Originals

Cut to the chase content that’s credible, insightful & actionable.

Get the latest mashup of the App Industry Exclusively Inboxed

  • PRODUCTS
  • SERVICES
  • BOTH
Join our expansive network, build connections and expand your brand presence.