Uber Is Testing “Premium Support” Including 24/7 Hotline With Most Frequent Riders

The criteria for selecting the frequent riders is not disclosed by Uber

Mobile App published date 9th November, 2017 Eric Jones

Uber Customer Support Care

Uber, the all-time popular ride-hailing giant just released its cultural norms and working hard to stay in the good books of the drivers. Now, the company is also pushing things for gaining the lifelong trust of its frequent riders via testing the ‘premium support’. Uber confirmed to Techcrunch that it is testing two of its pilot programs which include a hotline and in-app support for some special users that are available in the Uber app.

Related :  User Experience vs. Functional Aspects of Mobile App Development

The premium support is the new facility from the ride-booking giant for its loyal riders that have already covered a long distance using Uber taxi. The premium support includes two services, one is 24/7 hotline support from Uber and other is the assistance from ‘specially trained experts’ for in-app support feature of the company. “We’re running two small support pilots. The first is beta testing a hotline available 24/7. The second is beta testing support from specially trained experts via our in-app support feature. Riders contact support through the app as they normally would, but receive faster, more personalized service.” Uber told Techcrunch about the latest update.

Uber Mobile App

However, Techcrunch couldn't find out the threshold the company has consider to select its customer to privilege them with the ‘premium support’. A frequent Uber rider Joshua S received a call from Uber, saying that you belong to “ a portion of our most frequent riders,” but didn't mention about any certain milestone that he has achieved in terms of dollars spent or miles covered. “You’ve earned Premium Support . . . as a thank you for riding 10,633 miles with Uber, we’re giving you pilot access to Premium Support — a dedicated hotline of experts available 24/7 if anything pops up. Fast, friendly support is just a phone call away” Uber caller continued.

Related :  This Big Boy, Signal is Ready to Beat Whatsapp With its Update to Secure User Contacts

All the privileged customers selected by the Uber with unknown criteria have access to 24/7 hotline number or in-app customer support. Both the rider support services will help the riders to get access instant assistance in any kind of emergency or query needed by the rider. The hotline support is very helpful in the situation where you need quick assistance such as getting dropped off in a dangerous neighborhood or getting involved in a car accident. On the other hand in the situations where you can't speak out loud at phone such as getting picked up by an imposter or don't want the driver to hear about your chat, the in-app texting support is a great addition.

Related :  WhatsApp Business 'An Upcoming App to Boost E-Commerce'

Uber has been already given a lot of reason to its drivers to trust again the service under its ‘180 days of change’ campaign. But, now the company is working to gain a long-term trust with its loyal customers who have covered a long distance using Uber taxi and contribute thousands of dollars every year in transportation. The ride-hailing giant knows that even a single mistake or inconvenience to the rider could shift their preference to its growing competitors such a Lyft.

For the Latest Mobile App Trends and Mobile App Reviews, follow MobileAppDaily on Twitter, Facebook, LinkedIn, Instagram and Flipboard

Eric Jones

Eric Jones

Eric Jones is a senior tech blogger at MobileAppDaily and he is a gadget lover and follows every advancement and tweak in the mobile app industry. He is enthusiastic about the gaming and social media apps and possesses almost 7 years of experience as a tech blog contributor. Eric also doesn't like to share his cheese burst pizza with anyone at all.

Was this article helpful?

Join 5000 mobile experts who
already have a Head start

Subscribe to our WhatsApp Alerts

WhatsApp Enter your name and press the WhatsApp icon
Quick BuzzQuick Buzz
  • Tencent, Chinese tech giant has bought 12 percent of Snap’s share
  • Instagram continues Snapchat assault, lifts 24 hour limit on Stories clone
  • Snapchat Redesign to Launch on December 4, New UI Detailed
  • Facebook tests fighting revenge porn by asking users to file nude photos first
  • Kids have sent more than 65,000 smartphone messages by the time they’re 14 in UK
  • Indonesia warned the WhatsApp about the sexual content and threaten to block the app in the country.
  • Snapchat shared its Q3 earnings and the figures are lesser than what company expected.
  • Facebook has almost 60 million fake accounts on the platform says the company itself.
  • Google pulled off the fake WhatsApp Update from the Play Store after it hits 1 million downloads.
  • Instagram is testing stop-motion camera feature for stories
  • Now you can schedule live streaming on YouTube mobile app
  • Sony adds it's Xperia assistance app to the Google Play Store
  • Microsoft added new design to Skype for desktop and mobile apps
  • Celebrity mobile apps target 60 million smartphone users in the Philippines
  • Google Play Protect failed miserably in a recent test by a German software testing laboratory.

Shortlist, compare and
hire the best
mobile app partner!

Find Now

mobile app industry

advertisement