News

Uber Is Testing "Premium Support" Including 24/7 Hotline With Most Frequent Riders

The criteria for selecting the frequent riders is not disclosed by Uber

Uber Customer Support Care

Uber, the all-time popular ride-hailing giant just released its cultural norms and working hard to stay in the good books of the drivers. Now, the company is also pushing things for gaining the lifelong trust of its frequent riders via testing the ‘premium support’.

Uber confirmed to Techcrunch that it is testing two of its pilot programs which include a hotline and in-app support for some special users that are available in the Uber app.

The premium support is the new facility from the ride-booking giant for its loyal riders that have already covered a long distance using Uber taxi. The premium support includes two services, one is 24/7 hotline support from Uber and other is the assistance from ‘specially trained experts’ for in-app support feature of the company.

Uber told Techcrunch about the latest update,

“We’re running two small support pilots. The first is beta testing a hotline available 24/7. The second is beta testing support from specially trained experts via our in-app support feature. Riders contact support through the app as they normally would, but receive faster, more personalized service."

Uber Mobile App

However, Techcrunch couldn't find out the threshold the company has to consider to select its customer to privilege them with the ‘premium support’. A frequent Uber rider Joshua S received a call from Uber, saying that you belong to“ a portion of our most frequent riders,” but didn't mention about any certain milestone that he has achieved in terms of dollars spent or miles covered.

All the privileged customers selected by the Uber with unknown criteria have access to 24/7 hotline number or in-app customer support. Both the rider support services will help the riders to get access to instant assistance in any kind of emergency or query needed by the rider.

The hotline support is very helpful in the situation where you need quick assistance such as getting dropped off in a dangerous neighborhood or getting involved in a car accident.

On the other hand in the situations where you can't speak out loud at phone such as getting picked up by an imposter or don't want the driver to hear about your chat, the in-app texting support is a great addition.

Uber has been already given a lot of reason to its drivers to trust again the service under its ‘180 days of change’ campaign. But, now the company is working to gain long-term trust with its loyal customers who have covered a long distance using Uber taxi and contribute thousands of dollars every year in transportation. The ride-hailing giant knows that even a single mistake or inconvenience to the rider could shift their preference to its growing competitors such a Lyft.

For the Latest Mobile App Trends and Mobile App Reviews, follow MobileAppDaily on Twitter, Facebook, LinkedIn, Instagram and Flipboard

Tanya <span>Editor In Chief</span>
Written By
Tanya Editor In Chief

She is a content marketer and has more than five years of experience in IoT, blockchain, Web, and mobile development. In all these years, she closely followed the app development, and now she writes about the existing and the upcoming mobile app technologies. Her essence is more like a ballet dancer.

News

Google is Taking Over the World's Cloud Computing Services with its Latest Plan

4 min read  

Google has established itself as the synonym for the Internet. It’s present in our daily life even if we forget to acknowledge its presence. Every time a question/curiosity pops up, Google comes out with answers saving the day. No wonder Google’s network at present delivers around 25 per

News

Conversational AI In FinTech: How Chatbots Streamline UX?

4 min read  

Since the advent of information technology, we’ve been trying to eliminate or significantly reduce human involvement to speed up service delivery and increase productivity. The rapid evolution of cloud and cellular technologies like 4G and 5G technology have enabled streamlined automation of p

News

Apple May Come With Self Designed Power Management Chips For iPhones in 2018

4 min read  

Apple may have decided to improve the battery-related functions of its iPhone and iPads. According to the latest Apple news, the company is designing its own power management chip for the next generation iPhone in 2018. Currently, all the iPhones and iPads are powered with the chip from Apple’

News

Snapchat Glitch Leaves Millions of Users In A Mess

4 min read  

In a recent Snapchat outage, many of its users were left in confusion as the app was repeatedly crashing when users tried to use the app functions. The app was crashing mainly when users were trying to refresh and send the snaps. The glitch was reported both on Android and iOS devices.Read: 

MAD Originals
MAD Originals

Cut to the chase content that’s credible, insightful & actionable.

Get the latest mashup of the App Industry Exclusively Inboxed

  • PRODUCTS
  • SERVICES
  • BOTH