Users are unable to use the online document for an hour
Unfortunately, the Google doc service of the search giant went down on Wednesday and left many users with a 502 error page. For almost 1 hour the “significant subset of G Drive users” (according to Google) was unable to access any Google Docs. However, the G Drive is used by thousands of millions of users across the globe and it is obvious that a substantial amount of users were interrupted while using the Google online document.
The outage happened at 4 PM ET and lasted shortly after 5 PM ET which restrained the users from accessing their docs. Although the disruption was limited only to the document service, the other parts of the G drive and G suit were working fine during the outage. The outage happened during the working hours of the US which made the Google docs user unable to write or edit any online document for an hour. The Google’s services include G Drive and G suit also, there was nothing mentioned about the outage on the G suit.
Google already warned the users about the outage first at 3:48 PM ET by saying that “aware of a problem” and automatically logged out the users from their Google Docs. An hour after Google conveyed the users that the issue has been resolved for most of the users. And at 5:10 PM ET Google said that the outage is clear now and everything is fine “We apologize for the inconvenience and thank you for your patience and continued support,” the company wrote. But, the company didn't disclose the cause of the outage while the users were waiting to re-access their online document.
However, this is not the first time Google’s service went down and affected the mass users. Last month Google was updating the Google docs policy and removing some the content from it. This affected all the users working on the online doc across the globe.
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